Customer Service


At Micromax, we value high quality customer service.  For us to better service you when obtaining customer service, please provide below information about the product you purchased.


  • Your Invoice number and OrderID number
  • The name of the product and part number.
  • Date of purchase.
  • Your name, address, and phone number.

Customer service hours are Monday to Friday, 9AM - 5PM Eastern Standard Time


For technical support question, below information are also required.


  • The manufacture number and the model number of the product.
  • The serial number of the product.
  • The problem description.

We highly recommend you have the product in front of you while making the call.


Technical support hours are Monday to Friday, 9AM - 5PM Eastern Standard Time.


You can also contact us via below means.


  • By mail: 23 Commerce Road Unit i, Fairfield, NJ 07004-1609
  • E-mail: Support@micromaxusa.com
  • Phone: (973) 276-1588 / 276-1266

 

Warranty and Return Information

All products carry their respective manufacturer warranty.

Please contact manufacturer first if your product is defective.

Please contact Micromax immediately if all items are not included with products.

All returns after 30 days are subject to a 15% restocking fee.

Warranty is void if product has been mishandled, misused, or altered.

Shipping costs for products returned to Micromax is paid for by the purchaser.

Micromax does not ship to a P.O. Box.

All returned products must have an RMA (Return Authorization Number) from Micromax customer service.   To obtain an RMA, contact customer service or call 1-973-276-1588. 

Please ship product in a secured, sealed box and make sure the RMA is written on the box.  Also include a copy of the original invoice.

All products mentioned on Micromax website are registered trademarks or trademarks of their respective companies.


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